Opportunity

Pinewood.AI is seeking experienced professionals from the automotive dealership world to join our growing Training and Implementation Team. Whether you’ve worked as an aftersales advisor, service manager, parts specialist, or warranty administrator, this is your opportunity to support our company growth and make a real impact.

What to Expect

In this role, you will be:

• Implementing the Pinewood.AI platform into new and existing Automotive retailers across the UK and Internationally
• Ensuring a high quality implementation process, and continuously reviewing the way we do things to ensure we deliver high-quality implementations each time
• Working closely with the customer to understand their needs, setting up and selecting the appropriate parameters, and ensuring the system is set up correctly prior to the ‘Go Live’ date
• Providing onsite and remote consultancy to our customers as needed
• Delivering informative and clear training sessions to ensure they get the maximum value from the system
• To continuously develop your system knowledge- including parameters, functionality, and integrations.

About You

You’ll be an excellent communicator, capable of collaborating and building strong relationships with clients and colleagues across the business. Your problem-solving mindset and deep understanding of the automotive industry will be key to your success.

What you’ll need:

• A strong background in the automotive industry, specifically in aftersales roles such as service, parts, or warranty management.
• A logical thinker with an organised and methodical approach.
• Exceptional organisational skills to manage and prioritise multiple projects.
• Deep understanding of automotive retail processes.
• A willingness to travel regularly (up to 80% of your time will be spent on client sites in the UK and internationally).
• A clean UK driving license (No more than 6 points).

Desirable skills:

• Experience using the Pinewood DMS in a dealership environment.
• Familiarity with service scheduling, parts inventory management, warranty claims, and aftersales reporting.
• Knowledge of how technology can optimise workshop efficiency, customer retention, and revenue opportunities in aftersales departments.

What’s in it for You

We provide full on-the-job training, a flexible work environment, and opportunities to build a long-term career with us. Here’s what you can expect:

• Competitive salary and a generous bonus scheme
• Company car
• Pension and life assurance
• 25 days holiday plus UK bank holidays
• Hybrid working options
• Clear progression pathways with regular 1-to-1s
• Corporate discounts
• Regular social events
• Employee recognition and awards

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists we wanted to build practical technology solutions that were designed around how automotive businesses work, recognizing what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions, more easily.

What Happens Next

Apply!
Phone chat to learn more about each other
Interview
Final interview