Artificial Intelligence Overview
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CARS is the evolution in Automotive AI, built for future of retail reality.
CARS is Pinewood.AI’s AI system for automotive retail. It brings AI out of the lab and into the real workflows that power dealerships, connecting customer experience, revenue generation and operational efficiency in one unified platform.
This is not AI bolted on. This is AI built into the core of how dealerships run.
CARS is our four AI-native products: Connect, Reach, Assist and Serve. Each designed to solve real commercial problems across the customer and employee journey.
CARS is the automotive industry’s first fully embedded AI system.
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Always on, always informed. Connect brings 24/7 customer support to your website. With over 2,000 rooftops live across 18 countries, it helps customers compare, explore, and choose vehicles turning 1 in 3 chats into qualified sales conversations.
Assist empowers agents with real-time answers, warranty details, and campaign updates reducing your response times by over 50%. Consistent knowledge sharing boosts first call resolution to 80%, helping new hires handle 3x more calls and get up to speed twice as fast.
Reach combines conversational AI, analytics, and proactive nudging to re-engage leads and drive bookings. Integrated with CRM systems, it automates outreach via email, SMS, and WhatsApp with 35.9% of leads receiving a follow up and over half of bookings made after hours.
Turn reminders into revenue. Serve automates aftersales campaigns through DMS and service scheduler integrations, driving customers to book directly. With multichannel communications and performance tracking, it’s proven to lift repair revenue by 13.9%.