Customer Intelligence
Drive Loyalty with Customer Intelligence
Turn customer data into dealership growth
Customer Intelligence from Pinewood.AI gives your team a complete view of every customer — across every location, channel, and department.
Whether you’re nurturing loyalty, improving retention, or powering personalized marketing campaigns, our tools help you connect, convert and retain more customers — all while staying compliant.
Enterprise-Grade Data Quality & Compliance
Clean, consistent data that keeps you compliant. Maintain accurate records and stay ahead of regulation — without manual effort.
Automatic deduplication and cleansing across your database
Giving you a clearer customer view, no duplicate customer or vehicle records, so sales and service teams see a single, accurate profile.
Centralized contact and consent preference management
Confidence and efficiency in customer communications, every team works from the same up-to-date record of how (and if) a customer wants to be contacted. That means less risk of non-compliance, fewer frustrated customers, and more effective marketing.
Communication tracking for compliance audits
Peace of mind and protection for the dealership — Giving you a clear audit trail that proves compliance and safeguards the business.
Integrated audit trail for all communications and updates
Visibility and accountability, helping you spot errors, track and maintain process integrity.
Enterprise-level data governance controls
We help you safeguard sensitive customer and financial data without adding admin overhead
Enterprise-Grade Data Quality & Compliance
Automatic deduplication and cleansing across your database
Giving you a clearer customer view, no duplicate customer or vehicle records, so sales and service teams see a single, accurate profile.
Centralized contact and consent preference management
Confidence and efficiency in customer communications, every team works from the same up-to-date record of how (and if) a customer wants to be contacted. That means less risk of non-compliance, fewer frustrated customers, and more effective marketing.
Communication tracking for compliance audits
Peace of mind and protection for the dealership — Giving you a clear audit trail that proves compliance and safeguards the business.
Integrated audit trail for all communications and updates
Visibility and accountability, helping you spot errors, track and maintain process integrity.
Enterprise-level data governance controls
We help you safeguard sensitive customer and financial data without adding admin overhead
Insight-Driven Retention & Satisfaction Tools
Act on feedback, improve service, and build loyalty. Track satisfaction in real-time and take proactive action to retain customers.
- Automated CSI surveys by SMS or email
- Monitor and report on satisfaction trends
- Raise incidents automatically from low scores
- Access historical feedback by customer or branch
- Trigger follow-ups from service events or survey results
Intelligent Follow-Up & CRM Workflows
Never miss an opportunity to re-engage. Build workflows that keep customers warm and generate more repeat business.
Automated contact
Automated contact plans based on date or trigger
Custom follow-ups
Create custom follow-up journeys for different segments
Schedule activities
Schedule contact activities and reminders for your team
Measure performance
Measure the performance of nurture flows over time
Upsell opportunities
Identify upsell opportunities from service or purchase history
Integrated calendars
Integrated contact calendars for sales and service
Smart, Targeted Marketing Campaigns
Deliver relevant messaging that converts
Multichannel campaigns via SMS, email and post
with Advanced audience segmentation based on behavior and preferences
Campaign and contact plan performance reporting
Measure open rates, click-throughs, and conversion impact
Branded, customizable campaign templates
with Integrated campaign scheduling tools and GDPR-compliant messaging with real-time preference checks
Why Dealerships Choose Customer Intelligence
Build loyalty with a unified customer experience across departments
Communicate smarter with personalized campaigns and CRM automation
Improve data accuracy and stay compliant with evolving regulations
Understand your customers and make data-backed decisions faster
Ready to turn customer data into dealership growth?
With Pinewood.AI Customer Intelligence, every customer becomes a long-term relationship. Book your demo today to find out more.
