Pinewood.AI’s product team has been busy working with Tjekvik on an improved technical integration that will make it easier for dealers to synchronise their digital self-service aftersales technologies with the platform.
Together we have introduced a new Application Programming Interface (API) that will cut down on manual processes, enable real-time data synchronisation, and gives dealerships and their customers a more seamless digital experience.
The new API enables real-time data sync between Tjekvik’s digital check-in and check-out solutions and the Pinewood Automotive Intelligence™ Platform. Dealers can automatically import appointments, status updates and documents. The integration has been piloted by John Clark Motor Group and will soon be launched across all its sites.
Solving aftersales challenges with seamless automation
Dealer aftersales teams can face numerous challenges when processing multiple vehicle bookings and appointments. During peak periods, such as early mornings and late afternoons, when most customers arrive to drop off and collect their vehicles, errors can occur when inputting data. Imported files may not capture all information, leading to operational bottlenecks and late appointment updates. The lack of real-time visibility of vehicle progress, compounded by time-consuming data entry, slows down service teams and causes friction for customers who face long wait times, complicated processes and limited self-service options.
With the Tjekvik-Pinewood.AI API integration, service advisors no longer need to switch between systems to track check-ins and service statuses – everything is visible directly in Pinewood.AI. When a customer completes a home check-in, the system automatically updates Pinewood.AI, giving service teams real-time visibility into pre-arrival details. Similarly, when a customer checks in at the Tjekvik kiosk, the appointment is instantly transformed into a repair order, updating Pinewood.AI to show that the vehicle is on-site, and the keys have been dropped off.
Robert Pettigrew, Divisional Aftersales Manager at John Clark, said: “Upgrading the integration between Tjekvik and Pinewood.AI has been a major advancement for our dealerships. The real-time data sync has significantly improved our check-in and check-out processes, reducing manual work. With instant appointment imports and live status updates, our service teams can now work more efficiently, focusing on delivering excellent service.
“The API integration allows us to capture and update customer details, service selections, and digital signatures seamlessly, making the entire process faster and more reliable. We’re already seeing a positive impact on operational efficiency and customer satisfaction. This integration is a step forward in digitalising our aftersales experience, and we’re excited about its full rollout across our group.”
Enhancing accuracy and the customer experience
Additionally, customer-selected services, upsell items, and remarks are written directly into the work order, ensuring technicians receive the most accurate, up-to-date information. This eliminates miscommunication and manual data entry errors, providing a smoother handover between advisors and the workshop. With all essential details in one place, service teams can start repairs faster, reduce delays, and enhance overall efficiency—without ever leaving Pinewood.
For customers, the integration brings increased convenience through Tjekvik’s self-service capabilities. Automated prompts, such as check-in reminders, can be sent to customers via email or SMS up to 5 days ahead of the appointment. Customers can then check in their vehicles online, using self-service to update their booking details before dropping off their vehicles at their convenience. Live-Fetch via the API enables real-time appointment retrieval. This allows same-day late bookings to be instantly imported and processed, ensuring customers can still check in via the Tjekvik kiosk.
Matthew Cox, Product Manager here at Pinewood.AI, said: “The Pinewood.AI-Tjekvik integration provides dealers with a streamlined way to enhance customer experience through flexible booking confirmations, value-added suggestions and dealer questions, which provides a seamless self-check-in system. During piloting, the innovation transformed dealer-customer interactions for a more efficient and smoother process. We’re now looking forward to rolling this out to many more customers.”
To upgrade your dealership and book a demonstration to see how the Tjekvik-Pinewood.AI API integration can improve your aftersales experience, get in touch today.
