Service Intelligence
Drive Workshop Efficiency with Service Intelligence
Turn every hour into revenue.
Pinewood Service Intelligence transforms your aftersales operation — streamlining job progress, improving invoicing accuracy, and giving your team the tools to deliver fast, reliable, profitable service.
From bookings and check-ins to technician tracking, parts fulfilment, invoicing, and online payments — it’s all connected, paperless, and built into your DMS.
Technician Efficiency & Job Progress
Plan, assign, and monitor work in real time — with every job step tracked from start to finish.
- Assign work based on technician skills and availability
- View workload across bays and technicians
- Capture job updates, notes, images, and VHCs via mobile devices (Tech+)
- Track job status from booking to completion
- Monitor technician productivity and workshop utilisation
- Trigger upsells, inspections, and approvals from the same interface
- Reduce paperwork with fully digital job cards and signatures (Scribe)
Customer Communication & Online Check-In
Deliver a seamless service experience from the very first message.
Send automated booking reminders and service updates
Enable digital check-in via Tjekvik.
Communicate real-time progress or upsell recommendations
Your clients can see exactly what’s happening with their service in real time. No waiting for updates, no chasing. It helps you build transparency and trust.
Capture signatures and authorizations digitally
Checkout securely online with Bumper.
Vehicle Health Checks & Upsell Integration
Boost service revenue with smart, timely upsell opportunities.
- Complete integrated VHCs from technician devices
- Identify and recommend additional work with supporting media
- Trigger quotes, approvals, and invoice updates instantly
- Link upsell opportunities to After Sales Diary for follow-up
- Future roadmap: AI-driven upsell suggestions based on history and trends
Parts Fulfillment & Stock Visibility
Keep the workshop moving with real-time parts control.
Request parts instantly
Cut downtime in the workshop with one-click internal requests and fast purchase order creation for urgent or non-stock items.
Track delivery progress
Link parts deliveries directly to jobs, so service teams and technicians always know what’s arrived and what’s outstanding.
Reconcile & forecast with confidence
Automate revenue reconciliation and stock usage, forecast demand by model or job type, and even enable seamless B2B parts ordering across your group.
Cost, Invoicing and EPOS
Quote faster. Invoice smarter. Get paid quicker.
- Take pre-payments, deposits, and online payments: Helping you reduce no-shows, giving you stronger cash flow and a quicker handover.
- Generate quotes using menu pricing and job templates: Then track invoice value, margins, payment status and compliance.
- Auto-convert jobs to invoices with no rekeying:
Giving you fewer errors, faster billing and saving time. - Apply discounts, labor rates, and fixed pricing rules:
Allowing you to maintain control of margin policies and protect profitability across jobs while customers get clear, consistent pricing. - Link supporting documents and authorizations:
Customers see exactly what’s approved, with clear supporting evidence attached to each, building trust in both pricing and recommendations.
CRM, Reminders & After Sales Diary
Stay connected to customers and never miss a follow-up. Custom contact schedules based on vehicle service cycles. Trigger reminders for deferred work, recalls, or MOTs. Track customer interactions and outcomes. Log follow-ups, calls, and booking attempts automatically.
AI-Driven Workshop Intelligence coming soon
Built for today - ready for tomorrow
Technicians complete more jobs daily
with smarter planning
Hours of admin saved per technician - every day
Groups like Brindley, John Clark and Harwoods
are already running paperless
Why Dealerships Choose Service Intelligence
Single-system architecture — from booking to payment, no bolt-ons
Service advisors reduce call volume from 40 to just 5–6 per day
Real-time data across roles and departments
Technicians complete more jobs daily with smarter planning
Integrated VHC, Tech+, parts, invoicing and CRM
Customizable workflows and automation
Hours of admin saved per technician — every day
AI-powered future roadmap to enhance every stage of service
Ready to Transform Your Aftersales Operation?
Pinewood.AI Service Intelligence gives your technicians, advisors, and parts teams everything they need to drive efficiency, profitability, and customer satisfaction — in one unified system.
Let’s streamline your service department. Book a demo today.
